:root{
  --ink:#171817;
  --paper:#f2efe8;
  --paper-light:#faf8f3;
  --accent:#edff70;
  --orange:#ff663e;
  --muted:#6b6d66;
  --line:rgba(23,24,23,.14);
  --line-dark:rgba(255,255,255,.13);
  --white:#fff;
  --success:#2f7d4c;
  --warning:#b67b21;
  --danger:#a94434;
  --shadow:0 18px 48px rgba(23,24,23,.08);
  --radius:14px;
  --font:Inter,"Helvetica Neue",Helvetica,Arial,sans-serif;
  --display:"Arial Narrow","Helvetica Neue",Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%;background:var(--paper);color:var(--ink);font-family:var(--font)}
body{min-width:320px}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
a{color:inherit}
.hidden{display:none!important}
.muted{color:var(--muted)}
.small{font-size:12px}
.eyebrow{font:800 10px/1 var(--display);letter-spacing:.17em;text-transform:uppercase;color:var(--muted)}

.shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}
.sidebar{position:sticky;top:0;height:100vh;padding:24px 16px 18px;background:var(--ink);color:#fff;display:flex;flex-direction:column;z-index:20}
.brand{display:flex;align-items:center;gap:12px;padding:0 8px 24px;border-bottom:1px solid var(--line-dark)}
.brand img{width:38px;height:38px}
.brand strong{display:block;font:800 18px/1 var(--display);letter-spacing:-.035em}
.brand span{display:block;margin-top:4px;color:rgba(255,255,255,.54);font-size:10px;letter-spacing:.08em;text-transform:uppercase}
.nav{display:grid;gap:5px;margin-top:22px}
.nav button{display:flex;align-items:center;gap:11px;width:100%;padding:11px 12px;border:0;border-radius:10px;background:transparent;color:rgba(255,255,255,.72);text-align:left;font-size:13px}
.nav button:hover,.nav button.active{background:rgba(237,255,112,.11);color:#fff}
.nav button.active{box-shadow:inset 3px 0 0 var(--accent)}
.nav-icon{width:20px;text-align:center;color:var(--accent);font-size:12px}
.sidebar-footer{margin-top:auto;padding:16px 8px 0;border-top:1px solid var(--line-dark)}
.sidebar-footer strong{display:block;font-size:12px}
.sidebar-footer span{display:block;margin-top:4px;color:rgba(255,255,255,.45);font-size:10px}

.main{min-width:0;padding:28px 34px 60px}
.topbar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}
.title-wrap h1{margin:6px 0 4px;font:650 clamp(32px,4vw,54px)/.92 var(--display);letter-spacing:-.055em}
.title-wrap p{margin:0;color:var(--muted);font-size:13px}
.top-actions{display:flex;align-items:center;gap:10px}
.connection{display:flex;align-items:center;gap:8px;padding:9px 12px;border:1px solid var(--line);border-radius:999px;background:rgba(255,255,255,.58);font-size:11px;color:var(--muted)}
.connection i{width:8px;height:8px;border-radius:50%;background:var(--warning)}
.connection.ok i{background:var(--success)}
.connection.bad i{background:var(--danger)}
.icon-button,.button{border:1px solid var(--line);background:var(--paper-light);color:var(--ink);border-radius:9px;padding:10px 13px;font-weight:750;font-size:12px}
.button.primary{border-color:var(--ink);background:var(--ink);color:#fff}
.button.accent{border-color:var(--accent);background:var(--accent);color:var(--ink)}
.button.orange{border-color:var(--orange);background:var(--orange);color:var(--ink)}
.button.danger{color:var(--danger)}
.button:disabled{opacity:.45;cursor:not-allowed}
.mobile-menu{display:none}

.notice{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;margin-bottom:18px;padding:13px 15px;border-left:4px solid var(--orange);background:rgba(255,102,62,.09);font-size:12px;line-height:1.5}
.notice strong{display:block;margin-bottom:2px}
.notice button{border:0;background:transparent;font-weight:900}

.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}
.metric{min-height:122px;padding:18px;background:var(--paper-light);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.metric .label{font:800 10px var(--display);letter-spacing:.13em;text-transform:uppercase;color:var(--muted)}
.metric strong{display:block;margin:13px 0 8px;font:650 34px/1 var(--display);letter-spacing:-.04em}
.metric small{color:var(--muted);font-size:11px}
.metric.highlight{background:var(--accent)}
.metric.highlight .label,.metric.highlight small{color:rgba(23,24,23,.58)}

.grid-2{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(340px,.95fr);gap:14px}
.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
.panel{background:var(--paper-light);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}
.panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:18px 20px 14px;border-bottom:1px solid var(--line)}
.panel-head h2,.panel-head h3{margin:0;font:650 21px/1 var(--display);letter-spacing:-.035em}
.panel-head p{margin:5px 0 0;color:var(--muted);font-size:11px}
.panel-body{padding:18px 20px}

.table-wrap{overflow:auto}
table{width:100%;border-collapse:collapse;font-size:12px}
th{padding:11px 12px;text-align:left;color:var(--muted);font:800 9px var(--display);letter-spacing:.11em;text-transform:uppercase;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:13px 12px;border-bottom:1px solid rgba(23,24,23,.08);vertical-align:middle}
tr:last-child td{border-bottom:0}
tr.clickable{cursor:pointer}
tr.clickable:hover td{background:rgba(237,255,112,.16)}
.person strong{display:block;font-size:12px}
.person small{display:block;margin-top:3px;color:var(--muted);font-size:10px;max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.badges{display:flex;flex-wrap:wrap;gap:5px}
.badge{display:inline-flex;align-items:center;gap:5px;padding:5px 8px;border-radius:999px;background:#e6e8e3;color:#454742;font-size:9px;font-weight:850;letter-spacing:.04em;text-transform:uppercase;white-space:nowrap}
.badge.web{background:#edf3ff;color:#375b87}.badge.sms{background:#eef8ec;color:#376842}.badge.voice{background:#fff0e8;color:#915334}.badge.human{background:#fff0d2;color:#8b6421}.badge.ai{background:#e5e9e7;color:#58635e}.badge.scheduled{background:#e2f2ff;color:#326a8f}.badge.hot{background:var(--accent);color:var(--ink)}

.toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:9px;margin-bottom:14px}
.toolbar input,.toolbar select,.field input,.field select,.field textarea{border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:9px;padding:10px 11px;outline:none}
.toolbar input:focus,.toolbar select:focus,.field input:focus,.field select:focus,.field textarea:focus{border-color:rgba(23,24,23,.45);box-shadow:0 0 0 3px rgba(237,255,112,.38)}
.toolbar input{min-width:220px;flex:1}

.conversation-layout{display:grid;grid-template-columns:340px minmax(0,1fr) 300px;min-height:680px;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:var(--paper-light);box-shadow:var(--shadow)}
.conversation-list{border-right:1px solid var(--line);background:#f7f4ed;overflow:auto;max-height:760px}
.conversation-item{padding:15px 16px;border-bottom:1px solid var(--line);cursor:pointer}
.conversation-item:hover,.conversation-item.active{background:#fff}
.conversation-item.active{box-shadow:inset 3px 0 0 var(--orange)}
.conversation-item .row{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}
.conversation-item strong{font-size:12px}
.conversation-item p{margin:6px 0 8px;color:var(--muted);font-size:10px;line-height:1.4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.thread{display:flex;flex-direction:column;min-width:0;background:#fff}
.thread-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:17px 20px;border-bottom:1px solid var(--line)}
.thread-head h2{margin:0;font:650 20px var(--display);letter-spacing:-.035em}
.thread-head p{margin:5px 0 0;color:var(--muted);font-size:10px}
.messages{flex:1;overflow:auto;min-height:450px;max-height:590px;padding:22px;background:linear-gradient(180deg,#fff 0,#fbfaf6 100%)}
.bubble-wrap{display:flex;margin-bottom:12px}.bubble-wrap.in{justify-content:flex-start}.bubble-wrap.out{justify-content:flex-end}.bubble-wrap.operator{justify-content:flex-end}
.bubble{max-width:min(72%,680px);padding:11px 13px;border:1px solid var(--line);border-radius:13px;background:#fff;box-shadow:0 4px 14px rgba(23,24,23,.04)}
.bubble-wrap.out .bubble{background:var(--ink);color:#fff;border-color:var(--ink)}
.bubble-wrap.operator .bubble{background:var(--accent);color:var(--ink);border-color:var(--accent)}
.bubble .meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:5px;color:var(--muted);font-size:8px;text-transform:uppercase;letter-spacing:.09em}.bubble-wrap.out .meta{color:rgba(255,255,255,.5)}
.bubble p{margin:0;font-size:12px;line-height:1.5;white-space:pre-wrap}
.composer{padding:14px;border-top:1px solid var(--line);background:#faf8f3}
.composer .compose-row{display:flex;gap:9px}
.composer textarea{min-height:44px;max-height:120px;resize:vertical;flex:1;border:1px solid var(--line);border-radius:10px;padding:11px;background:#fff}
.composer-note{margin-top:7px;color:var(--muted);font-size:9px}
.context{border-left:1px solid var(--line);overflow:auto;max-height:760px;background:#f7f4ed}
.context section{padding:17px 18px;border-bottom:1px solid var(--line)}
.context h3{margin:0 0 12px;font:700 13px var(--display)}
.fact{display:grid;grid-template-columns:88px 1fr;gap:8px;margin:8px 0;font-size:10px}.fact span{color:var(--muted)}.fact strong{font-weight:700;overflow-wrap:anywhere}

.empty{padding:40px 24px;text-align:center;color:var(--muted)}
.empty strong{display:block;margin-bottom:7px;color:var(--ink);font:650 20px var(--display)}
.loading{padding:40px;text-align:center;color:var(--muted);font-size:12px}

.fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.field{display:grid;gap:6px}.field.full{grid-column:1/-1}.field label{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.field textarea{min-height:130px;resize:vertical}.field .hint{font-size:9px;color:var(--muted);line-height:1.45}
.form-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:15px}

.knowledge-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.knowledge-card{padding:16px;border:1px solid var(--line);border-radius:12px;background:#fff}.knowledge-card header{display:flex;justify-content:space-between;gap:12px}.knowledge-card h3{margin:7px 0 9px;font:650 17px var(--display)}.knowledge-card p{margin:0;color:#4d4f49;font-size:11px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:5;-webkit-box-orient:vertical;overflow:hidden}.knowledge-card footer{display:flex;justify-content:space-between;align-items:center;margin-top:14px;padding-top:12px;border-top:1px solid var(--line);font-size:9px;color:var(--muted)}

.outcome-bars{display:grid;gap:13px}.bar-row{display:grid;grid-template-columns:120px 1fr 44px;gap:10px;align-items:center;font-size:10px}.bar{height:9px;background:#e6e4dd;border-radius:999px;overflow:hidden}.bar i{display:block;height:100%;background:var(--orange);border-radius:999px}.bar-row:nth-child(2n) .bar i{background:var(--accent)}

.login-layer{position:fixed;inset:0;z-index:100;background:rgba(23,24,23,.95);display:grid;place-items:center;padding:24px}
.login-card{width:min(460px,100%);padding:32px;background:var(--paper-light);border-radius:18px;box-shadow:0 30px 100px rgba(0,0,0,.35)}
.login-brand{display:flex;gap:12px;align-items:center;margin-bottom:28px}.login-brand img{width:44px}.login-brand strong{font:750 21px var(--display)}.login-card h1{margin:0;font:650 40px/.95 var(--display);letter-spacing:-.055em}.login-card p{color:var(--muted);font-size:12px;line-height:1.6}.login-card input{width:100%;margin:8px 0 10px;padding:13px;border:1px solid var(--line);border-radius:9px;background:#fff}.login-error{min-height:18px;color:var(--danger);font-size:10px}

@media(max-width:1180px){.metrics{grid-template-columns:repeat(2,1fr)}.conversation-layout{grid-template-columns:300px minmax(0,1fr)}.context{display:none}.knowledge-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:860px){.shell{display:block}.sidebar{position:fixed;left:-260px;width:248px;transition:left .2s ease}.sidebar.open{left:0}.main{padding:22px 18px 50px}.mobile-menu{display:inline-flex}.topbar{align-items:flex-start}.top-actions{flex-wrap:wrap;justify-content:flex-end}.grid-2,.grid-3{grid-template-columns:1fr}.conversation-layout{display:block}.conversation-list{max-height:260px;border-right:0;border-bottom:1px solid var(--line)}.thread{min-height:600px}.knowledge-grid{grid-template-columns:1fr}}
@media(max-width:560px){.metrics{grid-template-columns:1fr 1fr}.metric{min-height:105px}.main{padding:18px 12px 40px}.topbar{display:block}.top-actions{margin-top:14px;justify-content:flex-start}.title-wrap h1{font-size:38px}.panel-head{padding:15px}.panel-body{padding:15px}.fields{grid-template-columns:1fr}.field.full{grid-column:auto}.metrics{gap:8px}.metric{padding:14px}.metric strong{font-size:28px}.bubble{max-width:88%}.conversation-layout{border-radius:10px}}
.login-label{display:block;margin:14px 0 6px;font-size:11px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}
.login-card input+ .login-label{margin-top:14px}